Understanding DLT TRAI Registration as per TRAI 2018 Regulation
In today’s digital world, SMS and voice communication are vital tools for businesses. However, to protect consumers from spam and fraud, the Telecom Regulatory Authority of India (TRAI) introduced a regulatory framework in 2018 to streamline and monitor commercial communications. This framework mandates DLT (Distributed Ledger Technology) registration for all entities involved in sending bulk SMS or voice calls.
What is DLT Registration?
DLT is a blockchain-based technology implemented to ensure transparency and control over commercial communication. As per the TRAI 2018 Regulation, all telemarketers, enterprises, and principal entities (PEs) must register themselves on a DLT platform authorized by telecom operators like Jio, Vodafone Idea, Airtel, BSNL, etc.
Why is it Mandatory?
TRAI enforced the Telecom Commercial Communication Customer Preference Regulation (TCCCPR) 2018 to reduce unwanted spam and fraudulent messages. Through DLT, the sender’s identity and message templates are verified and recorded, ensuring only authorized and consent-based communication reaches the customer.
Steps for DLT Registration:
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Register as a Principal Entity (PE): Businesses must register on a DLT portal with valid documents like PAN, GST, and company authorization letter.
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Header Registration: Unique sender IDs (headers) must be registered and approved.
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Template Registration: Every SMS or voice message content must be pre-approved and mapped to a template.
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Consent Management: Customer consent must be obtained and uploaded to the platform.
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Telemarketer Onboarding: If using a third-party service provider, the telemarketer must also be registered.
Benefits of DLT Compliance:
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Reduces spam and improves trust in business communication
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Protects customer data and consent
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Avoids penalties and message delivery failures
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Enhances transparency in telecom messaging
Final Thoughts
DLT registration is not just a compliance requirement but a step toward responsible and secure communication. Businesses that send SMS or voice calls to customers must complete DLT registration to continue operations without disruption. If you need help with registration or template approval, consult with compliance experts to ensure a smooth onboarding.
For more details, speak with our TRAI DLT expert at +91 8302935154